The Choices Business Operating System (BOS)
A business solution designed to save individual stores time, while increasing efficiency and profit.
About Choices
Choices is Australasia's most progressive retail floor coverings group, with a family of over 140+ leading retailers
About the Project
Concepture built a custom enterprise-scale business management system for Choices Flooring in Australia to connect their Central Office to their large network of retail stores. With an investment to date by Choices of over $4 million, the Business Operating System (BOS) brings hand-held tablet mobility, real-time quotes and orders, inventory and scheduling to the retail store showroom.
With an almost four-million-dollar overall investment by the Group, BOS is a purpose-built system exclusive to all our members. It has been tailored and built by our member retailers for our member retailers, to provide them with the flexibility to serve consumers and manage their businesses from both inside and outside of their showrooms.
Excerpt directly from a Choices website
https://joinchoicesflooring.com.au/technology
Custom Components That Made This a Success
▸ Tablet Mobility
With tablet mobility, salespeople can assist their customers anywhere in the showroom, without the need to come to an office or sit at a desk. This creates a more relaxed and less intimidating in-store experience.
▸ Laser Measurer
Staff can save time by using a Laser Measurer on a tablet to quickly create floor plans, overlay flooring, and calculate material quantities.
▸ Streamlined and Integrated Quotes
Inside or outside the showroom, the BOS quickly creates quotes for customers, which can be shown or emailed to finalize the sale.
▸ Inventory and Installation Management
Check inventory and manage installations from anywhere. Send work orders to Installers, who can review their jobs online at any time.
▸ Financial Software Integration
The BOS integrates with MYOB for seamless transfer of sales information into the Accounting System, saving significant data entry time.
▸ CRM
The BOS offers a Customer Relationship Management (CRM) system to follow up with customers and act as a silent salesperson, ultimately increasing sales conversions for Choices Flooring retailers.
We needed a new system to better serve our retail store network and integrate them with our Central Office. A mobile and easy-to-use system that enhanced the customer experience was what our members were looking for when reviewing the options available. We conducted a very thorough RFP process and Concepture emerged as the clear winner.
Choices Flooring